23 Jul
California,
Dublin
, 94568
Dublin
USA
Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for an IT Help Desk Analyst 3 for a Contract assignment with one of our premier Human Resources clients in Dublin, CA. Responsibilities :
- The Helpdesk Analyst is responsible for providing first level support to the organization as the main point of contact for IT support needs.
- The helpdesk analyst will troubleshoot issues raised from end user calls and coordinate problem resolution answer phone calls to the Help Desk use customer focused telephone skills to ensure problem resolution and track all activities and ensure proper closing of assigned jobs.
- Carrying boxes
- Laptop and Desktop setup
- Monitor Setup
- Simple diagnostics
- Advanced setup support
- Work will include 1,000+ desk and remote office setups
- Hardware setup for home workers (via phone)
Required Skills: - Good communication skills
Preferred Skills: - Hardware certification is a plus
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .
Vacancy expired!
