24 Jul
IT Helpdesk Technician (Remote until Covid)
California, Mountainview , 94035 Mountainview USA

Vacancy expired!

IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Duration: 12 Months +

Location: Mountainview, CA (Remote until Covid)An IT Helpdesk Technician will need to respond to requests for support in a timely manner and be a point of contact for all IT support related tickets. As they will interact with colleagues from different teams, regions and even executives, a high level of professionalism is required in their communication skills.

Summary of Responsibilities:Provide technical assistance to resolve emp

loyees issues for hardware and software locally and remote

Troubleshoot and Resolve user issues in Mac OS X, Microsoft Windows, and Linux.

Ensure Incidents & Requests are handled within our SLAs to empower users with timely and accurate solutions

Utilize ticketing tracking system to document all support cases

Perform user account management and application assignment.

Perform hardware repairs & process warranty RMA’s on systems as needed.Provide support for other IT teams projects and Initiatives.

Summary of Qualifications:- Customer focused personality and a positive “Can-Do” attitude- Ability to work independently and deliver upon expectations- Comfortable working in a matrixed environment (being able to answer to multiple project owners)

- Associates degree (AA) or equivalent from two year college or technical school or equivalent combination of education and experience

- End user based Desktop OS support experience (MacOS and Windows)

- End user based Mobile OS support experience (iOS and Android)

- Base level understanding of networking principles; VPN, LAN, WAN, wireless.- Must be willing and able to work in an open office, team environment- Must be willing and able to work both in office, and from home when required.- Physically able to lift up to 50 pounds overhead.- Perform tasks that involve climbing ladders, walking between campuses and carrying a equipment bag that will contain mechanical tools and replacement gear for different sites.

Vacancy expired!

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