This position is responsible for providing technical support via telephone and in-person, performing basic computer repairs or coordinating with external vendors, troubleshooting computer hardware, software and mobile device issues, installing and configuring new hardware and software, and coordinating complex support efforts with the rest of the IT service delivery teams. It also involves the decommissioning of the site in Sunnyvale and moving sites to South San Francisco so being ok with working at either for a few days a week is a must. Job Duties Include:
- Receiving tickets form L1 support.
- Installing applications on workstations and laptops
- Conference room support
- Troubleshooting: Wi-Fi/connectivity issues, software issues
- On-boarding users and new hires/Off Boarding
- Tech Spot Support (walk up help desk)
- Involvement in decommissioning Sunnyvale site (Nov/Dec 2021)
Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners.Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work.Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.Veterans are encouraged to apply!E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ and review the E-Verify Participant and Right to Work links for more information. #DICE
