Member Services Intake Specialist

POSITION SUMMARY

The Tribal Member Services Intake Specialist is the primary contact for the Trinidad Rancheria

Tribal Membership. The Member Services Intake Specialist position is a highly confidential

position and has the unique responsibility of being the Central Intake worker for all Tribal

Member needs. The Member Service Intake worker shall greet and assist all Tribal Members,

answer telephone calls, create a professional, orderly, and friendly atmosphere, determine the

nature of the Tribal Members business and assist their needs appropriately. Under general

direction, provides technical support to Tribal Members in regards to their benefits, including

distribution program, insurance, social service referrals and general information. The Tribal

Member Services Intake Specialist must have the ability to maintain confidentiality as per local,

state and federal laws require.

DUTIES AND RESPONSIBILITIES

Essential Duties and Responsibilities: Other duties may be assigned.

Opens and close Member Services office each day.

Welcomes all Tribal Members, determines nature of business, schedules appointments and

announces visitors to appropriate personnel.

Serves as a liaison to the Tribal Membership to help coordinate and facilitate referrals for services

including but not limited to, Tribal Programs, Social Services/Victim Services, or other Tribal,

County, State and Federal service programs.

Works closely and coordinates with the Tribal Operations Administrative Assistant to ensure

coverage and availability to meet tribal member and visitor needs.

Member Services Intake Specialist performs a variety of support services such as

correspondence through Microsoft Word and Excel Spreadsheets; reception and information; reproduction services; filing; file and records maintenance; records control; mail services; and

maintenance of reference materials.

Collects and logs all member contact on intake form and creates monthly intake summary for

review. .

Establishes, organizes and maintains official/confidential documents in appropriate

departmental files.

Responsible for maintaining office equipment, maintaining common spaces for appearance and

functionality, and managing supplies and maintenance of storage areas.

Maintains fax and copy machines, assists users, sends faxes, and retrieves and routes

incoming Tribal Programs Department faxes.

Maintains lobby and work area in a professional, orderly, and friendly atmosphere at all

times.

Assists with implementing policies and procedures, rules, standards, and law to individual

cases, and daily work assignments.

Analyzes data and present ideas and information effectively.

Prepares documents, correspondence, mail, email, and faxes, which may be of a sensitive or

confidential nature.

Assists with or completes other duties or projects as assigned. Some duties and projects may take

place after hours or on weekends.

MINIMUM QUALIFICATIONS and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each job duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job duties.