25 Jul
Help Desk
California, Commerce , 90022 Commerce USA

Vacancy expired!

Location:

5555 Ferguson Dr. Commerce, CA 90022 ( onsite)

SCOPE The duties to be performed include all of the following:
  • Respond to End-User support calls.
  • Use Help Desk software to document and track support calls.
  • Reset passwords.
  • Create system accounts.
  • Equipment inventory tracking.
  • Remote installation of software.
  • Research equipment specification requests.
  • Assist PC support staff as needed.
  • Escalate problems to appropriate staff.
The Consultants must meet all of the following minimum qualifications:
  • Four (4) years of experience within the last five (5) years in Service Desk or Help Desk operations acting as a call center agent or customer service representative (dealing with customer/clients, answering calls, managing ticket system).
  • Three (3) years of experience within the past four (4) years installing software on PC’s in a Microsoft Windows desktop environment.
  • Three (3) years of experience within the last four (4) years troubleshooting issues related to domain joins, group policy, profile management, DHCP, DNS, TCP/IP.
  • Four (4) years of experience within the last five (5) years with remote installation of software. a. Provide a list of three organizations where similar services have been provided. Must provide the name, phone number and email of contact person in WOS Form A to meet this requirement.
  • Four (4) years of experience within the last five (5) years working with Active Directory, Office 365, and Windows 10.
  • Vacancy expired!


    Report job