25 Jul
iMAC Support Engineer
Vacancy expired!
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Please find below the job description.Position: iMAC Support EngineerLocation: Oceanside, CAType: Long Term ContractIMAC Support:
- Responsible for working and tracking cases from beginning through resolution
- Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
- Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, password resets, Alloy Software Asset Management, and all other duties as assigned
- Perform software and hardware configuration across diverse platforms
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Support on key IT infrastructure projects when needed
- Create and maintain SOPs / "how to documentations for local knowledge base
- Responsible for maintaining and updating the inventory of all office and remote computers, hardware, software and supplies.
- Repairing or replacing damaged hardware.
- Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Assist in OS deployments using automated scripts and templates in virtual and bare metal environments, (WDS, SCCM and JAMF).
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Vacancy expired!