26 Jul
Audio Visual Technician
Vacancy expired!
- Maintain conference rooms/Auditorium space integrity through appropriate equipment/cable maintenance; escalate housekeeping issues to appropriate parties; and ensure compliance with safety standards. Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client SOPs.
- Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.
- Maintain areas to ensure they are clean, safe and organized.
- Audio Conferencing, Video Conferencing, audio, video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document.
- End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct resolver, escalating issue when needed, complete management of an issue until resolution.
- Create, update, & resolve trouble tickets as assigned as well as monitoring queue
- Resolve issues quickly and according to documented processes.
- Testing prior to event / conference
- Follow all Process such as Run of Show Documents, Checklists, standards
- Plan and participate in pre-event testing sessions, document results, ensure contingency plans are established and implemented prior to event.
- Manage & deploy client provided spares as required.
- Handle other relevant duties assigned/required.
- Coordinate activities with other Client groups as required (e.g., facilities, IT, etc.).
- Liaise, recommend, plan and execute all auditorium/event space based events and meetings, in collaboration with the client and the
- Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Support Model (Provided by Management)
- Ensure high quality customer service levels at all times.
- Approach service commitment with ‘can do’ attitude in a customer facing role.
- Manage technical aspects of events/meetings ensuring successful completion of all assignments.
- Manage, in partnership and direction from client, IT Producer, management, level 1, and client groups all aspects of event production.
- Must have experience with Audio Conferencing, Video Conferencing, audio, video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, and bridge operations
- Demonstrate willingness to learn new technologies and explore alternative methods
- Stay abreast of current and new technology introduced into the control booth to ensure smooth operation. Industry advancements, standards, trends, technologies, and applications.
Vacancy expired!