26 Jul
Desktop Support Analyst
Vacancy expired!
- Maintains accurate IT Asset Inventory and assist in acquisition, deployment,
- support, and retiring of IT assets based on established IT Life Cycle management.
- Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers and other equipment.
- Provides highly satisfying services and support for all level of users in the Organization, including staff, members, vendors and partners.
- Administers all duties in accordance with established policies, procedures and standards.
- Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
- Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
- Basic understanding and troubleshooting skills for IT hardware, software, network and printers.
- Audio/Visual support – preferred
- On-call and after-hours work as needed for urgent escalations
- Minimum of 3 years’ experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades and related activities.
- Must be a customer service focused, self-motivated professional.
- Ability to interface effectively with end users and non-technical people.
- Strong interpersonal skills with a positive and enthusiastic attitude.
- Ability to quickly learn systems with little or no documentation.
- Continuous learning of new systems, business processes and concepts are a must.
- Strong knowledge of Windows Operating System and Apple
- Demonstrated ability to think “outside-the-box”, performs research, and operates independently in order to devise solutions to difficult problems.
- Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
- Demonstrated ability to manage stress appropriately and professionally.
- Demonstrated ability to operate as a team member, supporting departmental decisions, policies and procedures with a positive attitude and communications (both to team members and other staff).
- Ability to create and maintain technical documentation.
- Excellent oral and written communications skills required.
Vacancy expired!