26 Jul
Technical Support
Vacancy expired!
Could you be a good fit? We’re looking for the best, highly skilled Technical Support individual to join the team of our exceptional client located in Salem, NH for a full-time opportunity.
What will your day look like?- You will install, configure, and maintain Windows laptops
- You will provide quality customer service when communication and troubleshooting issues
- You will monitor notifications and alerts from antivirus systems
- You will perform user account administration on various systems
- You will document details regarding issue resolutions and update the knowledgebase
- You will trouble shoot computer and printer hardware/software
- You will be part of an on-call rotation for one week (about every 5 weeks)
- Have excellent written and verbal communication skills
- Have 1+ years experience with end-user support (preferred)
- Are organized and able to handle confidential information
- Are able to manage multiple tasks at once
- Are able to think critically and problem solve
- Have experience with Help Desk ticketing systems
- Have basic industry certifications (preferred)
- Microsoft Windows, Microsoft 365, Windows 10/XP, Active Directory
- Laptop break fix (Dell/Sony/HP)
- Remote tools (ConnectWise, LogMeIn, Team Viewer)
- TCP/IP, DHCP, and DNS configuration
- LAN and WAN concepts
- Bachelor’s degree in Computer Science, Management Information Systems, or related subject (preferred)
- Relevant work experience may also offset some education requirements
- Join a growing and dynamic organization
- Comprehensive benefits package
- Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.
- Our Goal: To coach clients and candidates through the entire placement process and cultivate long-term healthy business relationships.
- Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.
Vacancy expired!