26 Jul
North Dakota,
Bismarck
, 58501
Bismarck
USA
Vacancy expired!
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Create Your Career With Us! Facility: UND Building Location: Bismarck, ND Address: 701 E Rosser Ave, Bismarck, ND 58501, USA Shift: Day Job Schedule: Full time Weekly Hours: 32.00 Job Summary Performs routine healthcare information system and application support. Handles advanced application support issues in addition to standard application support. The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept. Possesses and maintains a broad knowledge of healthcare information systems and applications. Utilizes analytic skills and experiences to investigate and resolve or escalate support issues. Conducts, supervises and monitors training sessions. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Researches, analyzes and makes recommendations for application workflow improvements. Establishes and documents standard operating procedures. Monitors the creation and maintenance of support documentation or on-line training courses. Works with outside vendors. Works with project leaders using project management principles to achieve specific outcomes. Reports up to date project status to leadership regularly. Resolves technical and functional application issues using analytical skills. Creates and analyzes reports created using various reporting mechanisms. Skillful and flexible at managing change. Project management, critical thinking, problem solving and strong communication skills are essential. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Experienced with MS Office software suite. Willing to travel to off-site facilities and training/certification sessions. Advanced knowledge of specific application components. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations. Facilitate enterprise-wide new employee orientation both virtually and in-person. Background in education and experience as a trainer or teacher preferred. • Led both in-person classroom and virtual (webinar) sessions • Tech savvy when it comes to training Microsoft Office applications • Experience in developing training materials, job aids, handouts • Create and edit training videos Familiarity with any of the following applications: • Webinar delivery applications: Zoom, WebEx, GoToMeeting • Video/editing: Camtasia, Captivate, SnagIt Looking for someone who is highly dependable, flexible and embraces change. • Ability to troubleshoot in the moment • Self-motivated in learning new software and technology Able to act in a Project manager capacity in figuring out training needs • Develop customized training where needed Qualifications Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred. Three years of relevant experience in application support, hardware or interface preferred. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordhealth.jobs/benefits . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Job Function: Information Technology Req Number: R-59662 Featured: No
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