Director of SRE

Vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Director of SRE to lead a team of engineers that will design, implement, test and optimize its platform and products, including, but not limited to customer facing applications, API servers, internal administration, monitoring and security facilities, and massively scalable data processing system. Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch training skills. Who We Are: A provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach. Highlights include: · Self-funded, PROFITABLE & have grown from 3MM to close to 20MM in 3 years.· Just had their best and most profitable quarter in the face of a pandemic.· Completed 10 Billion calls on behalf of customers since inception.· Company in the process of building out Executive team.· VOP will have the ability to build the team, process, system/infrastructure from scratch. Coming in with a blank sheet of paper & a small team.· Customers include companies in Insurance, Mortgage Services, Financial Services, Solar, Marketing, Home Services etc.· Products include: AutoDialers, Click-to-Comply, Virtual AI Agent, Remote Solutions, Integrations · Advanced features include: Dynamic Scripting, Workflow Dialing, Local Caller ID, Multi-Campaign Login, Answer Machine Detection, Customizable Dashboards, Caller ID Reputation Mgmt, Multiple Dialing Modes, Dial Level Scheduling & Follow-the-Sun Dialing. Duties and Responsibilities: Establish and maintain a CI/CD center of excellence Drive automation for CI/CD processes across different tech stacks and cloud providers. Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices Develop and support automated, scalable solutions to deploy and manage our global infrastructure. Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment. Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so thatwe can stay on the cutting edge. Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis. Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the companyand our customers. Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.Identify improvements to reduce technical debt. Lead infrastructure focused on optimization and performance. Lead DevOps Team Author a dynamic training and skills improvement plan. Acquire team level certifications applicable to AWS or Google Cloud Constantly evaluate our services to ensure high quality Conduct reviews to identify optimization opportunities in processes or systems Contribute to the creation of departmental procedure documents and working instructions Works with consultants and team members to design the solutions to be implemented Delegate tasks related to solutions and monitors team members' progress Inspire and motivate teamwork for achieving goals Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices Own service reliability across the platform, being a champion for quality and resilience, and drive adherence to internal andexternal SLAs, SLOs, and SLIs Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC Own the incident management process, including monitoring and observability systems, and major incident response process, trackingand reducing MTTR continuously Leverage chaos engineering principles and “game days” to proactively test the resilience of the platformQualifications and Requirements: BS in Computer Science, Computer Engineering, or related technical field 7+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and continuousimprovement 5+ years experience in operational management of SaaS production applications 2+ years working with Agile/DevOps development teams 7 years minimum related experience in infrastructure management in a Linux environment Deep knowledge of cloud platforms like AWS P Track record as a player-coach who is comfortable both managing and doing Experience deploying and operating containerized web applications Experience with cloud automation/provisioning and configuration management tools using Ansible, Chef, Puppet, Docker or Salt Experience with Containerization Tools such as Docker and Kubernetes Experience in planning, creating, implementing and maintaining a scalable software development infrastructure Knowledge of development, build, and CI/CD tools such as Git, GitHub and Jenkins A security background that will come in handy as we navigate through the process of SOC2 certification AWS certification as a Solutions Architect or DevOps Professional Good people and line management skills and the ability to recruit and develop a high performing team Process-oriented with great documentation skills Excellent oral and written communication skills 219-003