26 Jul
User Support Specialist
Vermont, Northfield , 05663 Northfield USA

Vacancy expired!

The User Support Specialist is responsible for providing computing, technology and telecommunication support for the Norwich community via email, walk-ins and telephone. Salary: $15.50/hour or more, depending on experience.

Full COVID vaccination is required for all on-campus employment.With a focus on customer service, the User Support Specialists are responsible for many technological functions, including:
  • Answering questions directed to the Help Desk accurately, concisely and in a timely fashion in accordance to the ITS Service Level Agreements.
  • Responsible for the installation, deployment, maintenance, support and repair of computer hardware, peripherals, printers, data storage devices and specialty equipment.
  • Responsible for providing basic and advanced networking support for a wide variety of computers, mobile devices and other technologies.
  • Assists in the maintenance of computer related hardware/supply inventory
  • Responsible for providing telecommunication support including minor VoIP management, telecom voicemail configurations, and password resets. Able to provide minor VoIP telecom troubleshooting and enter tier 2 tickets with vendor.
  • Responsible for providing student support which includes assisting under graduate, distant and online graduate students.
  • Responsible for teir1 troubleshooting and support of technology in classrooms including projectors, A/V equipment, cabling and systems.
  • Assisting with Large Scale technology changes and emergency support when needed.
  • Printer configuration, support and management.
  • Providing special event support including guest Wi-Fi assistance, speaker liaison, and Audio Visual Support.
  • Providing customer trainings on all things technology at NU with in current service catalog support.
  • Providing before and after hour support for critical issues.
At Norwich University ITS employees are expected to evolve their skills (personal and technical) to meet the challenges of a 21st century University. Requirements:
  • A bachelor's degree required in a related field or comparable experience is preferred
  • Experience in higher education preferred.
  • Advanced Excel or database experience helpful.
  • Knowledge of Windows, Mac OS X and Microsoft Office.
Core Competencies
  • Strong analytical skills, outstanding organizational skills and superb attention to detail are a must.
  • Must be able to maintain confidentiality.
  • Outstanding verbal and written communication skills.
  • Ability to prioritize and meet deadlines.
  • Ability to communicate with co-workers and business contacts in a courteous and professional manner; exhibit grace under pressure.
  • Ability to relate effectively with all members of a diverse academic community.
  • Ability to demonstrate resourcefulness.
  • Reliable work attendance.
Additional Information:Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at for assistance.All candidates /Permanent Resident legally eligible to work in the US without sponsorship. A post offer, pre-employment background check will be required of the successful candidate.Norwich University offers a comprehensive benefit package that includes medical, dental, vision, group life and long term disability insurance, flexible-spending accounts for health and dependent care, 403(b) retirement plan with employer match, employee assistance program, paid time off including parental leave, and tuition scholarships for eligible employees and their family members.Application Instructions:Please provide a cover letter, resume, and Norwich application https://norwich.interviewexchange.com

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