26 Jul
Senior Enterprise Desktop Administrator
North Dakota, Bismarck , 58501 Bismarck USA

Vacancy expired!

North Dakota Information Technology

Class: Information Services IV

Working Title: Senior Enterprise Desktop Administrator

Requisition No: 3019192

Location: Bismarck, ND / Telework

Salary Range: $5,000.00 - $6,800.00 monthly

Closing Date: August 2, 2021

Status: Regular, Full-timeDo you have a strong passion to change the world? Do you believe that you can make the lives of people better with technology? North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology through

Senior Enterprise Desktop Administrator for NDIT and other state agencies. The successful

Senior Enterprise Desktop Administrator candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

Minimum Qualifications: Minimum requirements for the ideal application support candidate will include one of the following:

  • Bachelor’s degree in telecommunications, computer science, data systems design or other related technical field, and

    three years of current and progressive related industry experience which includes evaluation and analyses of major portions of a large telecommunications system.

  • Associates degree in telecommunications, computer science, data systems design or other related technical field, and

    five years of current and progressive related industry experience which includes evaluation and analyses of major portions of a large telecommunications system.

Summary of Work: The

Senior Enterprise Desktop Administrator will provide support and administration to enterprise business applications, including the response to incidents, request processing and daily administration tasks associated with the applications. The successful candidate will deliver exceptional customer service and support services to our clients to ensure long term relationships with high client satisfaction using ITIL Methodologies.This role must have strong client relationship skills and be able to independently resolve client satisfaction escalations and facilitate technical escalation when required.

Duties and Tasks:
  • Maintain strong technical knowledge and understanding of the application including all integrations.
  • Monitor, coordinate and resolve incidents and/or changes requested by customers and internal staff.
  • Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities.
  • Maintain records and update/create documentation as necessary.
  • Assist with after-hours maintenance activities and participate in on-call rotations.

Application Procedures/Comments: Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications. All application material must be received on or before the closing date by 11:59 pm and must include the following documents:
  • Resume
North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States. For more information or if you need an accommodation, please contact: Kari Sauer, North Dakota Information Technology: Email:itdjobs@nd.govphone: (701) 890-5000, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190 Job Announcement Status can be viewed at: http://www.nd.gov/itd/working-itd
  • Learn more about NDIT at: http://www.nd.gov/itd
  • Learn more about Employment Benefits at: https://www.nd.gov/omb/state-employee/employment-and-compensation/benefits
  • Visit North Dakota State government: http://www.nd.gov

Equal Opportunity Employer The state of North Dakota does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act.

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