26 Jul
Application Support Engineer
Vacancy expired!
- 3+ years of working experience in Level 1, 2 & 3 application support work and processes. Must be able to independently triage issues, coordinate with stakeholders and drive it to the closure
- 3+ years of experience in incident, problem management and service request using industry standard tools like Remedy, ServiceNow and other ticketing tools
- 2+ working experience in identifying the creating process and implement it
- Sound knowledge of Telecom BSS (Billing & Invoicing, Subscriber LifeCycle for Prepaid & Postpaid both, Price Plan/Rate Plan, Rental agreements, Dunning, Provisioning, Auxiliary Services, Promotions and Mediation etc.)
- Sound knowledge in writing queries (Sql, PL/SQL), monitoring tools like Splunk, Grafanna,
- Sound knowledge of Operating Environments & Operating Systems such Unix, Linux, Windows with operating knowledge of Files/Directories/Log/Data manipulations such as Create/Delete/Modify/Update/Installations/Executions/Job Schedulings/Log level investigation/Understand & Execute MW with given steps etc
- Experience on working in Data Migration Project is a plus
- Excellent analytical, decision-making, troubleshooting & problem-solving, team and time management skills
- Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
- ITIL or Six sigma certification would be added advantage
- Bachelor's or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.
Vacancy expired!