26 Jul
Technical Support/Help Desk (NY, NJ and CT)
Vacancy expired!
- Answering customer calls/emails to field product questions and resolve issues
- Monitoring our platforms and customer installations to ensure our software is working as expected
- Calling/sending emails to customers to proactively address potential issues
- Providing post installation training as needed
- Preparing equipment for use at customer locations
- Shipping equipment to customers
- Ensuring minimum levels of equipment are kept in stock to meet customer needs
- Communicating with our team via Slack, Zoom and Google Meet
- Managing your work using Trello
- You subscribe to our belief that nothing is more important than our reputation and that every interaction with our customers is an opportunity to prove that they made right choice in selecting us
- You are professional, reliable and willing to do whatever it takes to get the job done
- You are extremely detail oriented and don’t need to be reminded to dot the I’s and cross the T’s
- You can work as part of a team, but can also take direction and work independently
- You have excellent communication skills - the ability to speak Spanish is a plus
- You have prior experience working with software, computers and/or networking (above and beyond Microsoft Word and Internet), either in a personal or professional setting
- You have an interest in working in or learning more about the software industry, specifically in a support, installation or training role
- You are looking for an opportunity to develop your professional skills and grow in a fast-paced environment
Vacancy expired!