26 Jul
California,
Fremont
, 94536
Fremont
USA
Vacancy expired!
Desktop Analyst 6 months Fremont, CA - onsite Job Description: The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include: Interacts with users to understand and document all IT issues Install and maintain computer systems and peripherals following established standards and guidelines Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members Assist with the planning and implementation of IT projects across multiple sites Be the primary IT point of contact for a critical manufacturing site Job Responsibilities Be first level of IT support for business users across multiple sites Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. Open service requests and manage warranty repairs with hardware vendors Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery Retire old IT assets including record keeping and appropriate asset disposal Follow-up on equipment delivered to other sites and assure equipment was received and set up properly Requirements: Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals. Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10 Excellent interpersonal skills and ability to work effectively with others Demonstrated customer service and support skills Resourceful, customer focused, team player Positive, winning attitude Education: Associate or Bachelor's degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role Work Conditions: Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects Participation in training sessions, presentations, and meetings Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid drivers license is necessary. Ability to lift up to 50 lbs. May require work in manufacturing facilities wearing protective clothing
Vacancy expired!
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