26 Jul
Senior Customer Support Engineer
Vacancy expired!
- Blue Cross Blue Shield Health Insurance
- Dental insurance
- Flexible Spending Account – Healthcare & Dependent Care
- 401K with company match
- Paid Holidays
- 3 weeks’ Vacation
- Your birthday off
- Remote Work Force
- Monthly Team Lunches
- Quarterly Company Events
- Monthly “Themed T-Shirt” Days
- Server Administration
- Utilize strong working knowledge of network services to support network operations. This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
- Perform account management in AD, Exchange, and other platforms, including: creation, removal, changes, password resets, and bulk operations
- Maintain a reliable update deployment scheme using WSUS
- Networking and Security
- Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity
- Configure L2/L3 switches and optimize network traffic and troubleshoot issues
- Perform Wi-Fi connectivity troubleshooting
- Virtualization
- Working knowledge and experience with VMWare to create and edit VM’s, deploy templates, configure hosts with local storage, perform VM edits, troubleshooting
- Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage
- Messaging
- Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues
- Troubleshoot mail-flow, and Exchange DAG replication
- Support and Troubleshooting
- Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
- Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
- Perform VirMalware removal
- Maintain consistent backup sets, resolve issues should they arise
- Deploy new hardware using imaging technology
- Update and maintain documentation
- Effectively participate in on-call rotation resolving after-hours technical issues
- Accurately, regularly, and effectively record time
- Perform after hours work as needed for on-site support and infrastructure/server maintenance
- Demonstrate and model function to new hires and level I and II engineers
- Serve as a point of escalation to level I and II engineers
- Strong written and verbal communication skills
- Must be customer focused and able/willing to provide “white glove” service
- Strong problem solving skills
- Ability to follow and adhere to defined process
- Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
- Passionate about technology
- College degree preferred but not required
- 4+ years of related work experience (including internships)
- Valid driver’s license and personal reliable vehicle
Vacancy expired!