26 Jul
Desktop Support Technician
Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We have a new, contract-to-hire opportunity for a Desktop Support Technician. Overview:
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Customize communication, instructions, and product knowledge to the level of the individual
- Determine the most cost-effective repair to minimize customer downtime
- Prepare reports for analysis of product failure trends and service issues
- Service and support our customers by proactively identifying their needs and with whatever technical issues they may have
- Deliver exceptional customer service by being helpful, relatable, and pleasant while diagnosing and fixing their technical problems
- 2+ years of related experience, or AA degree, or equivalent combination of education and experience
- A+ certification, or able to obtain within first 6 weeks of employment
- Solid experience and understanding of IT services and products
- Ability to transform technical IT language into terms everyone understands
- Relatable with customers and impeccable with follow-through
- Not intimidated by new or complex problems
- Can provide a consultative approach to solving issues
- Enthusiastic about technology and willing to learn and stay on the cutting edge
Vacancy expired!