26 Jul
COORDINATOR OF IT OPERATIONS
Massachusetts, Boston , 02108 Boston USA

Vacancy expired!

POSITION DESCRIPTION- Coordinator of IT Operations The Coordinator of IT Operations is a full-time, exempt, position of 40 hours per week, which provides technical support within the Technology Services Department. The Coordinator of IT Operations supports the day to day operations of the help desk as an individual contributor and by managing general operation of the helpdesk by distributing workload, assuring quality, and mentoring staff as needed. The coordinator also assists with staff computing problems and manages and trains the part time technicians. This position reports to the Manager of IT Operations and Projects. I. Responsibilities and Duties Computer Labs

  • Ensure the proper operation of the equipment and services in the Computer Labs
  • Ensure proper software is installed and coordinates with Application Support personnel
  • Responsible for making sure IT staff have tracked media inventory
Help Desk
  • Responsible for quality of help desk responses, providing feedback to technicians about communication
  • Manage and distribute work orders (create, assign, resolve, and close)
  • Responsible for overseeing the upgrading of new staff workstations (final testing)
  • General computer support: assist with malfunctioning equipment and/or software
  • Other tasks as assigned
Management and Supervisory
  • Manage and train technicians
  • Manage documentation of help desk training materials and other material
  • Assist in the inventory and maintaining of media equipment
  • Help in strategic planning of help desk
  • Other responsibilities and/or tasks assigned
II. Standards of Professionalism A. Team and Interpersonal skills: Success in this position requires positive relationships with other team members including support staff and more senior staff. These persons must thus be approached in a way that makes them feel valued as individuals and team members and takes into account the necessities of work as seen from their perspective. B. Service orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, students and faculty are treated in such a way as to feel valued and well served in their contacts with the school through you. C. Confidentiality and discretion: This position requires the ability not only to maintain the confidentiality of prospective/student and faculty records, but also the ability to discern when it is appropriate to divulge privileged, if not necessarily confidential, information. D. Responsibility: A high degree of personal responsibility and the ability to follow through to the completion of a project is paramount in this position. Job QualificationsIII. Qualifications
  • Fluency in Windows environment.
  • Demonstrate high degree of self-direction and initiative.
  • Experience with Microsoft Office applications and networked (client/server) environment
  • Knowledge of AutoCAD, Photoshop, and other design/imaging applications a plus
  • Industry certifications, strongly recommended
  • Exceptional customer services skills.
  • Supervisory experience.
  • High school diploma required, Associate’s degree or equivalent experience strongly recommended.
IV. Requirements
  • Well-organized, with the ability to multi-task in a high traffic environment
  • Willingness to learn new hardware and software
  • Self-motivated and the ability to motivate others
  • Strong communication skills, both oral and written
  • Good interpersonal skills, understanding of service mentality
  • Ability to work evening and weekend hours

Vacancy expired!

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