Head of Product

The

• Acts as the voice of the customer, working closely with the development team to define, execute and optimize a roadmap of improvements to the customer-facing platforms and internal tech systems.
• Attract and lead a team of [5-10] product & design specialists, providing mentoring and support to what is a key team within the business.
• Lead the team to build a deep understanding of customer needs & the competitive market. Combine this knowledge with qualitative and quantitative observations on the performance of the current product, in order to drive growth in transactions, customer satisfaction & operational effectiveness.
• Know the customers better than anyone – work with the team to acquire deep customer & market insights and use these to shape our products.
• Work closely with internal teams to define and iterate on an ambitious product vision/strategy, and communicate ‘the story’ effectively inside and outside the team.
• Together with the Product Owners, own the roadmap for the customer facing web applications & internal tooling, working to refine the user stories and ensure all items are clearly described, estimated and prioritized
• Lead the team in applying user-centred design and design thinking frameworks, combining qualitative & quantitative data to optimize the user experience across the whole customer journey.
• Attract, lead and motivate a team of 5-10 Product Owners, Data Analysts and UX designers
• Lead our product culture and spearhead improvements as the Product team grows, creating a consistent methodology for iterative product development, to be used across research, design, development, and delivery
• Develop strong partnerships with Engineering, Marketing & Operations to create a well-rounded product offering.
• Build a culture of data-driven decision making, owning and reporting-on a dashboard of product performance metrics.

• Deep knowledge and proven track record in delivering successful products (commercial and customer KPIs)
• Solid knowledge of trends and user demands in D2C food industry to be able to create a high value product vision
• Comfortable with technology/IT: You are able to engage in technical discussions, understand technical risk and work with the Head of Technology on subjects such as QA testing and the stability of the code-base
• [8-10] years experience working in product development, with experience of managing other Product Owners and Designers
• Experience of digital B2C is a must-have, experience of consumer food and order management a strong plus
• [2-3] years experience working in start-up / scale-up

• Experience in Agile Development, with specific Product Owner (or similar) experience, should be confident in building and managing the Backlog of work
• Experience of working directly with technology teams

• Strong communication skills with ability to communicate complex messages and trade-offs persuasively across different audiences and varying levels of the organization.
• Always persuadable by evidence: You are always open to changing your mind when the evidence dictates. Conversely, you use well-structured data to inform your own opinions and persuade others.
• [2-4] years of experience leading product owners, designers & analysts
• Strong experience in leveraging qualitative & quantitative data to make customer & business centric decisions

• Fosters relationship with Head of Culinary, Head of Tech, Head of Operations & Head of Food Safety
• Growth mindset and passion to challenge status quo to find new solutions and drive out of the box ideas – loves and embraces change
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• High energy and passionate individual who inspires teammates to reach their maximum potential
• Not afraid to ‘roll up the sleeves’ and seeks to go outside comfort zone to learn – pushes the team to do the same

• 8-10 years of product experience
• 2-4 years of experience leading product owners, designers & analysts
• 2-3 years of experience working in a B2C start-up / scale-up