HICAP Volunteer Supervisor

POSITION: HICAP Volunteer Supervisor

Full-Time / Benefited / Hourly / Non-Exempt

RECRUITMENT ID: 784

COMPENSATION: $20.00 per hour

LOCATION: Passages – Health Insurance Counseling Advocacy Program (HICAP); Candidate must be a California resident at the start of the position

ESSENTIAL JOB FUNCTIONS: Under the direction of the HICAP (Health Insurance Counseling Advocacy Program) Manager, the incumbent is responsible for:

Providing primary support for, and supervision of, the volunteer staff including recruitment, training, and technical assistance.

Refer clients to volunteer staff as appropriate and/or counsel clients, in-person, via telephone or by mail, on Medicare and related insurance issues.

Planning, organizing, and scheduling volunteer recruitment campaigns, basic training, team meetings and recognition.

Provides technical assistance to volunteer staff on Medicare and insurance issues, and data entry functions.

Establishes HICAP counseling sites as needed and schedules routine monitoring visits to all sites in the five-county region.

Develops monthly in-service for volunteers and maintains the HICAP volunteer resource materials.

May maintain a caseload of challenging client problems when assigned by the Program Manager or when volunteers or other staff are unable to handle them.

EMPLOYMENT STANDARDS:

By reference to education and previous experience, must be able to demonstrate the ability to perform the job functions stated above.

Must possess substantial experience in working with community volunteers, including recruitment, training, and supervision.

Must possess excellent verbal and written communication skills;

Must possess a strong understanding of social/human/aging services;

Must possess willingness/ability to travel a five-county area (Butte, Colusa, Glenn, Plumas and Tehama) regularly.

Better-than-average computer competency required.

Must complete the requirements to become a State Registered HICAP Volunteer Counselor within 60 days of hire.

Candidate must be in possession of valid driver's license and automobile liability insurance. Participation in the DMV Employer Pull Notice Program (driving record) is required. The candidate will be required to update their insurance with Chico State Enterprises Human Resources when necessary.

Satisfactory completion of a background check (including a criminal records check) is required for employment. Chico State Enterprises will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Chico State Enterprises employee who was conditionally offered the position.

BENEFITS: Benefits for employees working 30 hours or more per week include employer paid life insurance ($50,000) and long-term disability; options for health, dental, and vision insurance; FSA; 14 paid holidays including 1 personal holiday; vacation accrual (initially 10 days/year); sick leave (up to 12 days/year); employer contributions to your 403(b) retirement plan (up to 8%).

APPLICATION REQUIREMENTS: Application and announcement can be located on our website. In order to be considered, applicants must submit the following:

Resume

APPLICATION DEADLINE: Application deadline is August 9, 2021.

Applications can be submitted:

BY EMAIL:

csejobs at csuchico.edu

BY DROPBOX:https://csuchico.app.box.com/f/51bfc05da4ae4dcc878c0f96dfbde194

For questions, please contact Chico State Enterprises Human Resources office:

BY PHONE: (530) 898-6811 or VISIT OUR WEBSITE: http://www.csuchico.edu/cse/

The employer is Chico State Enterprises, a non-profit corporation serving as an auxiliary organization of California State University, Chico. Employment is considered to be at-will.