Customer Service

Hyperwolf is THE leading pioneer of the cannabis delivery service industry. Over the last five years of operations, our family has grown to over 200 incredible individuals, and there is room for more. We believe in what we do, and have built our company around being able to be the best at doing it. We have leading technology, state of the art facilities, and a never-ending, constantly growing demand.

We are seeking good people to add to our family. Over the last five years, we have gotten the rare chance to watch our team members grow in both their positions and in their personal lives. Positive workplace environment is a huge stress of ours, and we will continue to listen to and act on the needs of our team, as well as provide opportunities for growth for those that excel at what they do.

Currently, we’re seeking out a professional Customer Experience representative to join our team. You have to be 21 or over – and a knowledge and enthusiasm for cannabis is important – but most of all we want to find people who are genuine, dedicated and kind, who will fit in with our existing team who all shares these traits.

If you are a hard-working professional with a passion for cannabis, Hyperwolf is THE place to foster your knowledge and grow your career in the cannabis industry.

Responsibilities :

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

Must be available to work 11:00 am-10:30pm, weekends and most holidays

Document all inquires, requests, resolutions, and follow-up tasks

Escalate inquires and requests as necessary to the appropriate person following outlined guidelines

Display a courteous and empathetic attitude to all clientele

Perform research to answer customer inquiries and requests

Grow existing customer accounts through exceptional customer service

Keep customer accounts current by updating databases during interactions

Qualifications :

High school diploma or general education degree (GED) required

1 year of customer service experience

General knowledge of the surrounding areas

Experience working with inbound and outbound calls, customer retention preferred

Proficient with Mac OS is a plus

Excellent interpersonal and communication skills

Comfortable working in a high volume role

Demonstrated ability to prioritize tasks and manage time efficiently

Basic computer skills in various software and web-based applications

Cannabis knowledge is a plus

-job openings available immediately, you will have a 2 week in depth training period followed by 90 days of probation.

-hourly wages will be determined by experience and knowledge

Please email resumes/ work experience, current photo and address

NOTE: this is not a laid back “STONER JOB” where you sit around and smoke all day. This role requires the type who possesses exceptional multitasking and communication skills, both written and oral. Must be neat in appearance, courteous and handle client relations with care and integrity, be punctual and have a positive demeanor.