27 Jul
Service Desk Software Analyst
California, Torrance , 90501 Torrance USA

Vacancy expired!

Location: Torrance, CA Description: Our client is currently seeking a Service Desk Software Analyst General Summary:This person will be responsible for ongoing daily support of our legacy and enterprise applications across the enterprise. In addition to day-to-day support, contribute to knowledge base, system documentation, and help train users.This job will have the following responsibilities:Duties and Responsibilities:Provide end-user support for enterprise applicationsoManage and respond to helpdesk tickets using Zendesk or any other ticketing systemoTroubleshooting or escalate to bring tickets to resolution Perform tasks using good communication skills with the ability to work with users diplomatically and skillfullyInteract with engineers (Network, System, Enterprise Applications, etc.) and/or applications development to resolve operating difficultiesDocument and improve documentation of enterprise applications Support process improvement and workflows within enterprise applications, including warehouse management, order entry, order fulfillment, and financeParticipate on the selection, implementation, and support of new technical solutions Support general help desk as necessaryOther duties and responsibilities as assigned by ManagerKnowledge, Skills, and Experience:Proven experience as an application support technicianStrong customer service and problem-solving skills are required. Ability to diagnose and resolve technical issuesStrong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.A bachelor's degree from an accredited four-year university in computer science, engineering, or equivalent work experience Two years of full-time paid experience in application support Dynamics AX/365 Finance and Operations experience is a plusCommunicate effectively, both verbally and in writingContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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