27 Jul
Desktop Support Analyst
Vacancy expired!
Our client is looking to add a Desktop Support Analyst to provide general IT/user support on all installed applications, operating systems, and hardware, both in person and over the phone.
Responsibilities:- Answer the IT Hotline phone & E-mail providing support for all offices with focused local support. The position will be called upon to troubleshoot hardware and software questions.
- Provide support to remote users on connectivity issues arising from the use Palo Alto VPN and Citrix Receiver/Workspace.
- Install and configure hardware including Dell workstations, Lenovo laptops, HP LaserJet printers, networked copiers, and mobile devices (including iPhones, iPads, and Android devices).
- Install and configure the operating system and application software including standard software such as Windows 7/10, Microsoft Office 2016, Microsoft Outlook 2016 in an Exchange 2016 environment, Citrix Receiver/Workspace clients, Adobe products and
- Provide general user support on all installed applications, operating systems, and hardware both in person and over the phone.
- Assist with management of IT resources including workstations, laptops, projectors and their inventory.
- Provide end-user support for wireless connections involving Wi-Fi or wireless WAN network cards.
- Other duties may be assigned as needed by their manager.
- Strong communication skills, carry out duties with a minimum of direction and supervision, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
Vacancy expired!