27 Jul
Sr. Business Analyst
California, Remote , 95762 Remote USA

Vacancy expired!

Our client has an exciting opening to join their team. If you re interested, please send an updated resume! Title: Sr. Business Analyst Location: REMOTE Type: 6 months contract with potential extensions Required: 1. IVR technical experience2. Call Routing technical Experience3. Business and functional requirements documentation for IVR and Call routing4. User acceptance testing experience5. Strong communication skills Nice to have:

  • Scrum Agile experience/ Jira
  • Avaya platform
Job Summary:Workflow Automation Business Systems Analysts provides business support expertise and leads efforts to identify, interpret and produce business requirements deliverables based on Integrated Voice Response (IVR) and Telephony platforms.Responsibilities:
  • Leverages expertise in IVR, call routing and telephony platforms to analyze, design, and develop business solutions.
  • Serves as a liaison between users, technical staff and vendors for business and technology requirements, problems, services, and training, as required.
  • Translates business requirements into functional requirements related to IVR and telephony platforms.
  • Develops User Acceptance Test (UAT) Plans and Test Cases and participates in all testing as part of monthly releases
  • Provides analytical support for multiple, complex cross-functional projects simultaneously, establishes work plans and timelines, coordinates with internal and external resources.
  • Works with all facets of business leaders to support and influence ideas to create clear scope with understood process and technology gaps related to the telephony platforms.
Knowledge & Experience:
  • Requires deep level knowledge of the telephony applications such as Avaya, Cisco, Nuance, Verint etc.
  • Requires deep level knowledge including best practices related to call routing, IVR, and Speech Recognition, and CTI.
  • Extensive experience in documentation of business requirements and system functional specifications, including business requirements documents (BRD), and functional specifications documents (FSD).
Experience and demonstrated success in:
  • IVR Design Development and UAT : VoiceXML, Convergys/Edify, Syntellect, Interactive Intelligence, Nuance Natural Language and Directed Dialog
  • Computer Telephony Integration (CTI): Cisco UCCE and UCCX, NEC, Syntellect CT, Avaya Interaction Center
  • Usability and human factor studies
  • Connect, Avaya, Nortel, Siemens OpenScape, Genesys, ShoreTel
  • Contact Center Desktop Solution Integration
  • Telephony: SIP, T1 (CAS and PRI), FXO/FXS (analog telephony), VOIP Gateways(AudioCodes, Quintum, NET)
  • Conferencing: Sonexis (including API programming)
  • Programming Languages: .NET (VB.NET and C#), ASP.NET, PHP, SOAP, SQL, JavaScript
  • Web Services: SOAP, REST
  • Databases: SQL Server, MySQL, PostgreSQL, Oracle
  • Networking: MPLS
  • Operating Systems: Windows Server 20032012,Linux
  • Microsoft Office: Word, Excel, Outlook, PowerPoint, Visio, Project
  • Audio auditing using various tools such as Wireshark, Audacity, Soundforge

Vacancy expired!


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