27 Jul
Sr. Business Analyst
Vacancy expired!
Our client has an exciting opening to join their team. If you re interested, please send an updated resume! Title: Sr. Business Analyst Location: REMOTE Type: 6 months contract with potential extensions Required: 1. IVR technical experience2. Call Routing technical Experience3. Business and functional requirements documentation for IVR and Call routing4. User acceptance testing experience5. Strong communication skills Nice to have:
- Scrum Agile experience/ Jira
- Avaya platform
- Leverages expertise in IVR, call routing and telephony platforms to analyze, design, and develop business solutions.
- Serves as a liaison between users, technical staff and vendors for business and technology requirements, problems, services, and training, as required.
- Translates business requirements into functional requirements related to IVR and telephony platforms.
- Develops User Acceptance Test (UAT) Plans and Test Cases and participates in all testing as part of monthly releases
- Provides analytical support for multiple, complex cross-functional projects simultaneously, establishes work plans and timelines, coordinates with internal and external resources.
- Works with all facets of business leaders to support and influence ideas to create clear scope with understood process and technology gaps related to the telephony platforms.
- Requires deep level knowledge of the telephony applications such as Avaya, Cisco, Nuance, Verint etc.
- Requires deep level knowledge including best practices related to call routing, IVR, and Speech Recognition, and CTI.
- Extensive experience in documentation of business requirements and system functional specifications, including business requirements documents (BRD), and functional specifications documents (FSD).
- IVR Design Development and UAT : VoiceXML, Convergys/Edify, Syntellect, Interactive Intelligence, Nuance Natural Language and Directed Dialog
- Computer Telephony Integration (CTI): Cisco UCCE and UCCX, NEC, Syntellect CT, Avaya Interaction Center
- Usability and human factor studies
- Connect, Avaya, Nortel, Siemens OpenScape, Genesys, ShoreTel
- Contact Center Desktop Solution Integration
- Telephony: SIP, T1 (CAS and PRI), FXO/FXS (analog telephony), VOIP Gateways(AudioCodes, Quintum, NET)
- Conferencing: Sonexis (including API programming)
- Programming Languages: .NET (VB.NET and C#), ASP.NET, PHP, SOAP, SQL, JavaScript
- Web Services: SOAP, REST
- Databases: SQL Server, MySQL, PostgreSQL, Oracle
- Networking: MPLS
- Operating Systems: Windows Server 20032012,Linux
- Microsoft Office: Word, Excel, Outlook, PowerPoint, Visio, Project
- Audio auditing using various tools such as Wireshark, Audacity, Soundforge
Vacancy expired!