Program Project Manager

The Principal Program Manager is responsible for delivering extremely complex large-scale E-commerce software development programs across multiple disciplines within an assigned portfolio. This role blends program management and delivery, coaching and development of team members, and strong financial and business acumen.He/she will provide thought leadership on programs and projects and oversee a combination of one ormore programs with multiple project tracks, and multiple large-scale digital and technology projects across web, mobile, and backend applications. Fast-paced environment and candidate must be open to change. Programs may also include tracks outside of software delivery. The principal program manager works with pragmatism to ensure on-time and on-schedule delivery while working closely with Product, Finance, Business, and Design partners.

• Facilitate scope definition, cross-functional estimates and high-level planning workshops.
• Quantify cost factors to deliver program and project deliverables including resources, program and project oversight, objective risk, and related contingency.
• Document key assumptions and dependencies established through estimation activities.
• Prepare and present high-level plans with estimates for executives and cross-functional leaders based on estimated outcomes

• Create full-scale master program and project schedules, including communication plans.
• consisting of multiple projects or components.
• Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks.
• Establish program and project financial forecasts including resource plans and other expense plans.
• Develop program and project plans and schedules with cross-discipline functional leads.
• Ensure necessary steps and dependencies to deliver programs and projects and their components are established.
• Validate that scope can be completed within timeline and budget.
• Estimate resource needs with help from functional leads.

• Confidently lead and drive cross-functional projects, components of large programs, and full programs through full delivery life-cycle ensuring project is delivered on time and on budget.
• Lead program teams using pragmatic and lean approaches focused on hitting desired outcomes.
• Execute program management and delivery using various methodologies including Scrum, Kanban, SAFe, as well as a waterfall and effectively blend these styles as needed.
• Manage resource assignments, budgets, scheduling, and scope prioritization, and change control.
• Manage and maintain a decision log for all key decisions made on the program and communicate that regularly.
• Document and publish action items for meetings with due dates and owners and follow up to ensure tasks are completed before or on the due date.
• Work with cross-discipline team members to validate program and project assumptions and review individual program and project plans with senior leadership.
• Ensure proper documentation of the scope of work with help from cross-discipline functional leads
• Serve as primary liaison among multiple teams, including Product Management, Design, vendors, and other key functional delivery teams (when appropriate).
• Communicate weekly status updates to program and project executive leadership team on delivery progress, plan updates and budget spend and forecast.
• Monitor adherence to master schedule (high level, mid-level, and low-level plan) and milestone commitments.
• Analyze labor demand vs. capacity labor to ensure efficient resource assignments.
• Manage risks to ensure timely resolution and mitigation with clear owners, trends, and impacts.
• Prevent scope creep and facilitate change requests to ensure impacts to schedule or budget are approved and communicated.
• Use metrics to drive performance, efficiency, and forecast improvements.
• Extensive (10+ years) of program management experience, managing diverse teams and complex programs with budgets of $15+ Million.
• Demonstrable experience with budget tracking, forecasting, variance reporting, and complex cost-benefit.
• Experience using PPM Tools e.g. Clarity PPM.
• Experience prioritizing projects within the program and working seamlessly with various stakeholders in a matrix.
• Experience in leading, supporting, and working with matrix teams.
• Able to influence others to achieve results.
• Able to adapt and be flexible in a dynamic environment.
• Experience working on multiple projects simultaneously.
• Extensive expertise in project management methodologies including but not limited to theProject Management Institute (PMI) PMBOK and Agile (i.e. Scrum, Kanban, SAFe, LeSS, DaD).
• Expertise with PM tools and/or software packages.
• Experience in delegation management.
• Experience in mentoring project managers.
• Expertise in establishing project management processes.

• Has great executive presence and excellent negotiation and communication skills.
• Program accountability for program budgets of $15M+.
• 10+ years of relevant work experience in program management in digital/technology projects.
• Consulting experience is a plus.
• Strong leader and decision-maker with at least 8 years of experience in leading large, multidisciplinary digital & technology teams.
• 7+ years of Agile delivery experience.
• Strong experience gathering and developing requirements.
• Minimum 7 years of client management experience in successfully delivering internet solutions, preferably in a global client-service organization.
• Experience in a matrixed responsibility organization working with multiple Product Managers per effort.
• Possesses extensive experience in the basics of program and project management (estimation, program and project planning, resource planning, issue management, risk management, change management, communication planning), and coaching more junior team members in the PM practice.
• Experienced in multiple full lifecycle software deliveries from business development to final software acceptance.
• Led teams with multiple discipline representation (including product management/strategy, technology, design, SEO, and analytics).
• Proven accomplishment as a driver of multiple programs and projects.
• Proven track record managing individual program and project budgets and budget roll-up of multiple programs and projects.
• Demonstrated analysis/assessment capabilities.
• Able to confidently lead teams to a successful delivery approach; ability to motivate, influence, and drive progress.
• Able to work both collaboratively and independently while maintaining a high level of productivity.
• Able to work under tight timetables and high-pressure situations.
• Thrive in a fast-paced environment and able to juggle, shift gears, and maintain a sense of humor; deliver under extreme deadlines and intense business environment.
• Must possess excellent business communication, writing, and interpersonal skills.
• Proactive and solution-oriented when managing issues.
• Comfortable when communicating with sr. executive level ( VPs, SVPs, EVPs) in presentations, working sessions, and 1-on-1 interactions
• Practiced in negotiating with others in ways that result in win/win agreements and outcomes.

• Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
• Contribute to OrangePeople technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested