Deskside Technician

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Provide hardware/software support services to onsite client including break/fixKnowledge of new computer system installations and data restore.Knowledge of shipping new computers and processed returned computers in the asset management system.Provide technical and application support related to PC refresh and data-migration initiatives.Knowledge of installing all necessary software (manually or SCCM) and verified functionality.Knowledge of Imaging laptops and desktops with prebuilt images, using SCCM to complete the process.Knowledge of building custom desktops and configure them with company specific hardware peripherals and software applications.Strong ITSM/ServiceNow and Remedy knowledge is required. Strong documentation and troubleshooting skills required. Able to work evenings and possible traveling for remote lease refresh projects.Diagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What you"ll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making. Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdYKnowledge of new computer system installations and data restore.Knowledge of shipping new computers and processed returned computers in the asset management system.Provide technical and application support related to PC refresh and data-migration initiatives.Knowledge of installing all necessary software (manually or SCCM) and verified functionality.Knowledge of Imaging laptops and desktops with prebuilt images, using SCCM to complete the process.Knowledge of building custom desktops and configure them with company specific hardware peripherals and software applications.Strong ITSM/ServiceNow and Remedy knowledge is required. Strong documentation and troubleshooting skills required. Able to work evenings and possible traveling for remote lease refresh projects.Troubleshoot and repair equipment Verify the integrity of accessories and clean the equipment Configure equipment to customer specification Install RAM, hard drives, video cards, CD-ROM's, and other peripheralsKeep the tracking and inventory databases up to date inside Service NowSet, configure, and troubleshoot PC/laptop and printers in a LAN environment Analyze, test and evaluate new productsMaintain library of current BIOS, drivers and patches for supported equipment Support remote access for laptop users, maintain call tracking, and inventory databasesBasic ability to use personal computer and software application Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocolBasic knowledge of new technology in the information technology field Basic knowledge in a variety of PC software programs, remote toolsBasic knowledge interfaces Basic knowledge of MIS environment Basic knowledge of data and mobile device supportValid Driver"s license required