27 Jul
Sr. IVR Developer
California, Sanfrancisco , 94105 Sanfrancisco USA

Vacancy expired!

Kelly IT, a Division of Kelly Services, is excited to make you aware of a 100% REMOTE Contract Sr. IVR Developer Role. The Specialty Group within Kelly IT collaborates directly with the hiring manager of our clients to so that your resume is reviewed in a timely manner. If the role below makes sense, please consider partnering with us so we can connect you to the right opportunity that will have an impact on you and your circle of influence. Description & Responsibilities: The Senior IVR Developer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOps engineers

  • Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems
  • Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study
  • Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
  • Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
  • Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
  • Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
  • Participates in code-reviews, provides technical guidance and mentors software engineers
  • Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
  • Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics KPI management
  • Performs impact assessment of product hardware, software upgrades Assists in planning, coordinating, and executing engineering projects
  • Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
  • Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
Required Skills
  • Experience on Interactive Voice Response IVR system with Nuance Platform desired but experience with any other IVR platform will be considered
  • Experience with NAS, NDF and Nuance Cloud is big plus
  • Need to have knowledge of IVR routing
  • Experience with VXML, JDBC, Java, J2EE, Java Script, XML
  • Familiarity with Eclipse, Apache Tomcat Server/Maven, MS SQL/Oracle DB, Linux OS platform, Windows Server, MQ, Web Services
  • Have clear understanding of audio and grammar components
  • Ability to understand the IVR UI design Cloud based solutions experience
  • AZURE is plus but not required
  • Knowledge of agile development methodologies
  • Ability to develop and maintain key vendor relationships with a focus on technology currency and best practices
  • Experience with support
Interested and qualified candidates can reach me direct at Why Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Vacancy expired!

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