Program Manager, Banking Services

Company SummaryJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job SummaryProgram Manager, Banking Services Job Description Essentials Functions Independently manages multiple programs typically medium to large in size with complex interdependenciesSupport the management of strategic aspects of program and ensures progress and attainment of goals in conjunction with other program resourcesAssist in the development of program deliverables including program roadmaps, resource and project plans, scope, and schedules and provides management level status reportsIdentifies appropriate resources needed, and participate in developing schedules to ensure timely completion of projectsImplement engagement review and quality assurance procedures in accordance with company methodology to ensure profitable and successful execution of programs as measured by goals and customer satisfactionConduct risk monitoring and controls to ensure ability to achieve expected outcomes, on time and on budgetParticipate in the communicating the program status to team and stakeholders to ensure their understanding of risks, issues and activities related to the programProvide direct supervision and coordinate activities of project personnel to ensure program progresses on schedule and within budget Job Complexities Troubleshoot a wide range of complex problems in which analysis of situations or data requires an in-depth evaluation of various factorsUse skills as an independent, seasoned, experienced professional with a full understanding of banking industry practices and established policies and proceduresOn a regular basis, initiates corrective action needed to resolve complex, critical issues and/or personnel issuesErroneous decisions may result in critical delays in schedules and/or department operations Impact Utilize a broad internal and external network of professional contacts and resources to explore new approaches for solving problems and enhancing the department's capabilitiesNegotiate, persuade and gain consensus from cross functional teams and managementParticipate as a lead team member in driving program and project completion across multiple groups, anticipating and removing barriersWork is periodically reviewed by department and functional Senior Management to evaluate success of programs, quality, schedules and budgets Knowledge and Skills/Technology Used Successful track record designing, developing, and executing critical complex banking projects in more than one area of functional expertiseExperience with program management methodologies and techniques, and their application in business and technical environmentsDemonstrated experience in planning, coordinating, and administering projects Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skillsStrong MS Office Suite skillsStrong leadership skills and the ability to build team cohesiveness to achieve results and pursue excellenceAbility to self-start and be versatile in a fast paced environmentConceptual understanding of current banking technologies and methodologies to plan and communicate effectively with project team and sponsorsExperience developing and managing complex program budgets Typical Education Bachelor's degree or equivalent combination of education and experienceAdvanced degree or certification preferred Licenses or Certificates PMP Desirable Typical Range of Experience Typically 7+ years of directly related banking experience3+ years demonstrated experience in a lead or supervisory role#diceFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.