Customer Service Representative

FULL-TIME

$18/hr

Duties include:

Communicating with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.

Assist in pricing of quotes and orders under automation system controls.

Balancing daily invoice edit.

Audit open order reports weekly.

Follow up on customers' claims for credit.

Managing all system invoicing on COD and open-term accounts.

Managing bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.

Assisting with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.

Distributing all incoming and outgoing mail.

Handling all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.

Various administrative duties

Shift start: 7:00AM
Shift length: 8 hours
Monday - Friday

• Health, dental, vision insurance - available after 30 days
• Paid time off
• 401(k) plan

• Must pass drug screen
• Must pass background check
• Must be at least 18+ years old

Basic computer skills are required with a familiarity of Microsoft Office Products.

Previous clerical or office experience is beneficial.

About Clopay Corporation

Clopay Corporation, a wholly owned subsidiary of Griffon Corporation, is North America's largest manufacturer of residential garage doors and a key player in the commercial overhead garage doors segment.