Remote Customer Service Representative - Automotive
Vacancy expired!
To learn more about this opportunity, visit: https://nexrep.info/cl-cs-auto
As an Automotive Customer Service Representative, you’ll be taking calls from customers of a leading American online used car retailer. You’ll be the customers’ first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.
If you’re a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.
This remote, flexible opportunity pays independent contractors $10.50/hour.
It’s Remote and Flexible!
You’ll be taking calls and making money from the comfort of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. You’ll have the flexibility to set your schedule within those hours of operation.
To learn more about this opportunity, visit: https://nexrep.info/cl-cs-auto
Essential Functions
Answer incoming calls
Review customer history as necessary
Follow policy and procedure guidelines
Act as an advocate for each customer
Answer questions regarding product and company details; sales; and refunds, returns, and repairs
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Determine service requirements by working with customers
Answer questions regarding product and company details; sales; and refunds, returns, and repairs
Follow path of escalation and engage additional support as necessary
Place outbound as necessary to obtain needed information and/or resolve customer issues
Document information and outcomes as necessary
About You
Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics:
Excellent customer service skills
Strong attention to detail
Excellent listening skills
Exceptional spoken and written communication skills
Strong problem-solving and de-escalation skills
Self-motivated and determined
Strong typing skills
Highly proficient in computer usage and navigating seamlessly between multiple applications
Familiarity with CRM systems and practices
To be an Automotive Customer Service Representative, you’ll need a computer and equipment meeting the following specifications, at a minimum:
Internet: High-speed, hard-wired internet (no WiFi or satellite)
Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11)
Memory: 2GB of RAM
Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset
NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
To learn more about this opportunity, visit: https://nexrep.info/cl-cs-auto
Vacancy expired!