28 Jul
Desktop Support Technician
Vacancy expired!
- Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
- Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
- Troubleshooting and installing network and networked peripherals (Wi-Fi, MiFi, etc.) issues
- Documenting troubleshooting steps applied in ticketing system and sharing findings with peers.
- Monitoring ticket closeout in a timely fashion.
- Updating physical assets within asset management tracking systemEducating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
- Performing customer service representative responsibilities as needed
- Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.
- Must have Microsoft Windows Operating System
- Knowledge of Microsoft Windows 10, PowerShell, Active Directory, and SCCM is highly preferred.
- The position is more desk side out in the field type support, and deploying new computers to end users, not just phone support.
Vacancy expired!