5049 - Kelly Education Client Manager - Bloomington, MN

The Client Services Manager is responsible for the

development and execution of strategies for the Client Services department

creating efficiencies and assisting in the achievement of KES’s strategic

goals. The Client Services Manager is instrumental in Kelly Education’s overall

success with customers utilizing various solutions. This position will serve as

the primary point of contact for the customer as it pertains to the overall

client relationship and service delivery. He/she will serve as a business partner

to the client by acting as an extension of the customer’s HR department,

developing and maintaining relationships with the customer, identifying process

improvements, and ensuring consistent service levels across the customer’s

school district.Essential FunctionsBusiness DevelopmentEnthusiastically identifies business growth opportunities

with new end-users, departments, and/or divisionsMaintains thorough understanding and knowledge of customer’s

business, industry, trends, and current eventsDevelops strong relationships with new and existing customer

end-users by understanding their business and staffing needs and by

facilitating connections between customers departments and the KES sales teamCommunicates and demonstrates the value of KES solutions to

the customer through proactive communication via customer meetings,

presentation or sharing of industry analysis, standard methodologies, and/or

thought leadership materialsExecutes the account strategy with input and support from

internal KES partner groups (e.g. Sales, Talent Operations, Central Service

Center)Monitors customer satisfaction levels and develops plans to

ensure customer expectations are metInvests time in customer-facing activities to understand

needsManages and grows relationships with partners across the

customer’s organizationDemonstrates understanding for the customer’s priorities,

processes, policies and proceduresActively identifies and implements work processes that

improve speed, productivity, efficiency, cost, and/or the customer experienceParticipates in account-specific lead sharing meetingsSeeks firsthand customer feedback and applies feedback to

improve servicePrepares and presents Monthly, Quarterly, Annual, Ad Hoc

business reviewsAccount ManagementMaintain thorough understanding and knowledge of current

hiring practices, recruitment strategies, and staffing industry trendsCollaborate with KES partner groups regarding recruiting

strategies based on client needMaintain regular contact with client managers regarding

orders (e.g., order confirmation and status updates)Maintains a working relationship with the Talent Training

specialist to ensure all client training needs are being metServes as contact for customer issues, identifies and

executes appropriate actions to resolve issues and/or advances as appropriate,

and monitors results to ensure action plans are effectiveParticipates in customer meetings, analyzes customer needs,

makes staffing recommendations, and secures staffing requestsMust have complete knowledge of contractual agreements in

order to ensure 100% complianceEnsures all order activity is accurately documented in front

office systemsManages assigned functions of account P&L (e.g., cost of

services, documentation of cost savings, and demonstration of beneficial

services to the customer)Determines customer reporting requirements and documents

information appropriatelyCreates, reviews, and analyzes reports and statistics,

taking action when necessary.Provides end-user technical support on programs that assist

in the customer order processProvides additional administrative support as necessary to

ensure internal and external customer satisfactionCustomer ServiceField incoming calls and emailsRespond to team, customer and employee needs via email,

phone or in-personManage/resolve customer and employee issuesSolicit customer/employee feedback to improve serviceRequirementsHigh School diploma or equivalent required; Bachelor’s

degree preferred2+ years of customer service, staffing, client, or account

managementMust be able to function in complex and matrix environments

with multiple partnersAbility to develop strong working relationships with all

levelsGood written and verbal communication skills, negotiation,

interpersonal, and decision-making skills. Individual must be able to function

independently/autonomously yet know when to get management involved. Must be

comfortable presenting to and influencing many levels of management within

Kelly and the customerMust be innovative in their approach, willing to take risks,

and operate in ambiguous situationsAttention to detail, ability to multi-task, use sound

judgement, and prioritizeStrong leadership, problem solving, and decision-making

skillsMust have proficient computer skills including Word, Excel,

and PowerPointWhat’s in it for you?Kelly takes pride in supporting the whole person, their

family and their future. We understand that in order to thrive, we have to

build lasting relationships and provide our employees with endless possibilities

for growth. At the end of the day, we know that work is more than making a

living – it’s about making a life.Additional Benefits:Healthcare – Medical, Dental, Vision401(k) MatchPaid Time OffVacation Purchase ProgramTuition ReimbursementPerkSpot – Personal Online Discount ProgramWhy Kelly?Working at Kelly means being part of a global team making

people-work connections that count, because we believe helping people become

who they’re meant to be benefits us all. At every location and every level

within our company, Kelly’s people are unique in their understanding and

commitment to helping people create better futures and helping companies across

the globe compete, prosper, and grow. The work we do matters. Helping people transform

their lives matters. Shaping the future of work matters. If you have a passion

for helping others, what’s next for you may very well be joining our internal

global team and working to make a difference.About KellyKelly connects talented people to companies in need of their

skills in areas including Science, Engineering, Education, Office, Contact

Center, Light Industrial, and more. We’re always thinking about what’s next in

the evolving world of work, and we help people ditch the script on old ways of

thinking and embrace the value of all workstyles in the workplace. We directly

employ nearly 500,000 people around the world, and we connect thousands more

with work through our global network of talent suppliers and partners in our

outsourcing and consulting practice.Kelly Services is an equal opportunity employer committed to

employing a diverse workforce, including, but not limited to, minorities,

females, individuals with disabilities, protected veterans, sexual orientation,

gender identity. Equal Employment Opportunity is The Law.#LI-CJ