IT Application Support Analyst

Operational Support Technical AnalystThis person will provide front line support for data and application development issues for around 80+ solutions in the client's Integrated Operations program.Triage issues across a multidisciplinary technical team of data and application development resources.Troubleshoot and help resolve issues around .Net, JavaScript, SQL, and Informatica.Provide production support for critical solutions in a team-based environment.Assist in the monitoring of portfolio health by analyzing usage metrics, bug reports, and error logs.Spend time reading and creating standardized solution documentation and learning about the purpose, architecture, and common issues for solutions in the portfolio.Ability to provide tier 1 support such as access requests, password changes, and other basic support tasks.Ability to provide tier 2 support deep dive into medium complexity issues with an emphasis on application development issues.Proficiency in Visual Studio troubleshooting .Net and JavaScript application issues.Proficiency using Teradata Studio or SQL Manager to troubleshoot data issues.Experience deploying application in an enterprise environment.Basic understanding of ETL software including data transformation and migration using software like Informatica.High level of internal customer service focus with strong customer facing communication skills both verbal and written.Ability to prioritize and plan out and follow up on work of others using Azure DevOps, Jira, or other delivery management platforms.Nice to have a basic understanding of Azure Web Applications, Azure SQL and other Azure based services.