Service Delivery Manager

Act as Single Point of Contact (SPOC) for client(s)Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO servicesProvide leadership, direction and coach/mentor team Implement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of ScopesAssist with new launches or new business with client(s)Assist with invoicing Additional Notes:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Bachelor's degree or four year equivalent preferredMinimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operationsIn-depth understanding of IT or BPO industry dynamicsCritical thinking and problem solving skillsHigh tolerance/evolved ability to lead and manage ambiguous situationsExcellent relationship skillsSuperior verbal, written, facility and presentation skillsCollaboration and team leadership abilitiesEffective time and project management skillsITIL Foundations experience a plus (for ITO Service Delivery)Attendance and schedule adherence are requirements of this positionSome travel will be requiredMay require additional project-specific training