30 Jul
Senior Service Engineer
Virginia, Arlington , 22203 Arlington USA

Vacancy expired!

RESPONSIBILITIES:Kforce has a client in Arlington, VA that is seeking a Senior Service Engineer.The Senior Service Engineer manage team of Field Service Engineers and subcontractors. The Senior Service Engineer will exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan, and work closely with customers to ensure timely, professional, and effective response to customer service needs.Additional duties of the Senior Service Engineer include: Support customer training during commissioning and as needed Provide onsite diagnostic, troubleshooting and hands-on technical support Develop subject matter expertise on hardware/software systems - operate as primary POC for all customer needs Management of 3rd party service contractors Lead Quality Control activities of completed work per Quality Plan Facilitate and participate in formal maintenance management of ES sites through CMMS tool Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking Successfully work with internal peers including: 24/7 Operations, Performance Analysis, Deployment and Product Development teams Create professional quality reports for internal stakeholders and external customers Role will have periodic on-call 24/7 support of external customers Other duties as assignedREQUIREMENTS: Bachelor's degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted 8-10 years of industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier) 5+ years of experience managing customer relationships Prior experience managing a growing team Demonstrated experience leading safety efforts in an operational setting Must possess strong customer service mindset and a desire to take on tough and challenging projects Strong communicator (written and verbal) Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio) Demonstrated proficiency in Linux Previous experience with NetSuite Ability to travel up to 50% of time, occasionally on short notice NFPA 70E training preferredKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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