30 Jul
Customer Service Specialist - Sheffield Financial
North Carolina, Winston-salem , 27101 Winston-salem USA

Vacancy expired!

Req ID: R0039367Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.Need Help?Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibilityor by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Operate a telephone switchboard by receiving and directing calls to appropriate areas in an efficient, pleasant and professional manner. Other responsibilities include assisting with customer service, titles, and other operational loan servicing side-work as needed.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Operate the telephone system during the designated operating hours.

Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel.

Represent TRUIST in a professional and mature manner by projecting a pleasant and professional voice to callers.

Greet all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment.

Accept and record walk in payments from customers.

Complete Currency Transaction Reports (CTR) for any cash payments received for $10,000 or greater.

Provide information, directions and answers to inquiries, as needed.

Receive and notify recipients of deliveries from United Parcel Service, Federal Express and other express carriers.

Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment.

Have a working knowledge of the services provided by the bank/agency such that connections can be made to those who can answer questions regarding these services.

Assist with customer service, titles, and other operational loan servicing side-work, as needed.

Keep current information on phone numbers of company associates.

QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School diploma or equivalent

Ability to read and follow written instructions

Excellent communication skills; ability to project friendly and professional voice over the telephone

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products and mainframe data entry

Ability to travel, occasionally overnight

Preferred Qualifications:Bi-lingual (Spanish)

Experience within the banking and/or finance industries

Good knowledge of the functions of the various departments and the services offered

Work Schedule:3 days 10am-7pm, I day 8am-7pm, Friday 8am-6pm. every other Saturday 9am-3pm, overtime as requiredTruist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.EEO is the Law Pay Transparency Nondiscrimination Provision E-VerifyThank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.© 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.

Vacancy expired!


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