31 Jul
Salesforce Administrator (Service Cloud)
Indiana, Indianapolis , 46207 Indianapolis USA

Vacancy expired!

Currently looking for a Salesforce Administrator for a full time Direct Hire role located in Indianapolis.

THIS ROLE WILL REQUIRE SOMEONE TO WORK IN THE OFFICE AND IS NOT A REMOTE ROLE. CLIENT IS NOT ABLE TO BRING ON SOMEONE IN NEED OF WORK SPONSORSHIP. PLEASE DO NOT APPLY IF YOU ARE IN NEED OF SPONSORSHIP. The Salesforce Administrator maintains a blend of responsibilities that span the spectrum of classic service cloud declarative configuration through to traditional service cloud developer related responsibilities.

Duties include (but are not limited to):
  • Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform
  • Assisting in the evaluation of new Salesforce.com functionality and App Exchange tools for feasibility and impact to the business.
  • Configuring and maintaining the functional objects of Service Cloud
  • Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate
  • Creating and maintaining reports and dashboards
  • Customizing service cloud fields, page layouts, record types, searching, list views, etc
  • Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
  • Creating and maintaining system interface diagrams, functional designs, and technical specifications
  • Proactively identifying production risks and creating actionable mitigation plans
  • Participating in the Agile development process where applicable/appropriate

Knowledge and Skills:
  • Minimum 3 years' experience in Salesforce Service Cloud Administration and/or implementation is preferred
  • Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
  • Experience with customer reporting, modifying pages, views and dashboards
  • Experience with Force.com development platform considered an asset
  • Experience working with workflows and triggers to automate tasks
  • Experience creating custom objects and/or apex pages considered an asset

Vacancy expired!


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