31 Jul
Salesforce Administrator (Service Cloud)
Vacancy expired!
Currently looking for a Salesforce Administrator for a full time Direct Hire role located in Indianapolis.
THIS ROLE WILL REQUIRE SOMEONE TO WORK IN THE OFFICE AND IS NOT A REMOTE ROLE. CLIENT IS NOT ABLE TO BRING ON SOMEONE IN NEED OF WORK SPONSORSHIP. PLEASE DO NOT APPLY IF YOU ARE IN NEED OF SPONSORSHIP. The Salesforce Administrator maintains a blend of responsibilities that span the spectrum of classic service cloud declarative configuration through to traditional service cloud developer related responsibilities.Duties include (but are not limited to):- Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform
- Assisting in the evaluation of new Salesforce.com functionality and App Exchange tools for feasibility and impact to the business.
- Configuring and maintaining the functional objects of Service Cloud
- Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate
- Creating and maintaining reports and dashboards
- Customizing service cloud fields, page layouts, record types, searching, list views, etc
- Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
- Creating and maintaining system interface diagrams, functional designs, and technical specifications
- Proactively identifying production risks and creating actionable mitigation plans
- Participating in the Agile development process where applicable/appropriate
- Minimum 3 years' experience in Salesforce Service Cloud Administration and/or implementation is preferred
- Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
- Experience with customer reporting, modifying pages, views and dashboards
- Experience with Force.com development platform considered an asset
- Experience working with workflows and triggers to automate tasks
- Experience creating custom objects and/or apex pages considered an asset
Vacancy expired!