ServiceNow Consultant (100% remote) (100% Remote)

ServiceNow Administrator/Developer. This role provides support for the state's use of its CSM system (ServiceNow) and use of best practices supporting users' needs while working with a team of ServiceNow developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner. Skill Required / Desired Amount of experience in no. of years Candidate's No. of years of experience Experience working in the governmental sector (local, state, or federal) Required 1 Years Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Years Experience performing continuous improvement initiatives for processes and services Required 3 Years Strong knowledge and familiarity with HR processes Required 3 Years Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years Ability to obtain a security clearance with FedRamp administration standards Required 3 Years