Technical Writer

Job Description

Are you excited to collaborate on the next generation of payment products and services? Do you want to write work that reaches globally, but still have close contact with your clients? Do you thrive in new, innovative, fast-growing product spaces? If that sounds like you—and you’re an accomplished Technical Writer— we’d like you to join us at Visa Installments.

Visa Installments is building new and innovative BNPL solutions thatuniteissuers and merchants to deliver a delightful experience for end users across our global markets.Strong, clear, accessible documentation isan essential part of our product:our customers rely on easy-to-use documentation to understand and integrate with our service.

 We’re looking for a technical writer who enjoys working directly with in-house and with customer teams. You’ll be responsible for writing and delivering high-quality documentation that makes it easy for our customers to integrate Visa Installments and deliver a best-in-class service to their customers. You’ll also have scope to create new workflows, new tools,andnew processes: bring your best ideas to make integrating with Visa Installments a genuine pleasure for our customers.

• Collaborate withVISProduct and Technical teams to understand upcoming product changes and translate them into user-friendlylanguage;
• Document new features and APIs, and maintain existing documentation, including:
• REST API documentation (backed bySwagger/OpenAPIdefinitions);
• Batch filedocumentation;
• Callback & notificationAPIs;
• ManageVisa Installment’sother documentation, including service activation guides and servicedescriptions;
• Develop Visa Installments’ documentation plan and delivery process, to streamline theprocess of creating and adopting newfeatures;
• Elevate Visa Installments’ documentation workflows by introducing best practices and new tools as you see fit.

Qualifications

• 5 years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

• 6years of work experiencewith aBachelor’sdegree; or at least 4 years of work experience with an advanced degree;
• Experience with:DITA XMLmarkup;Tridion Docs CMS.
• Experience creating automated documentation toolsandworkflows;
• Experience writing documentationother than API guides(such as productintroductions or integration guides);
• Experience with payments software(not necessarily BNPL-specific).
• Experiencedocumenting RESTful APIs,and consumingOpenAPIfor REST APIdocumentation;

Additional Information

Incumbent must make themselves available during core business hours.

This position, in future, maybe performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

All your information will be kept confidential according to EEO guidelines.