Client Services Manager, Data Products

Job Description

• This is a management role, reporting into the USHead of West Coast Product Team, overseeing a small team of Product team analysts and senior analysts.
• In addition to managing a team of analysts and senior analysts, you will be assigned to our highest value client accounts, including Key Accounts. Delivering the highest standard of Client Servicing.
• Owning 25+ client accounts that touch diverse industries that include tech, retail, CPG, media agencies, and more
• Managing $3MM of business
• You will be responsible for keeping clients happy and facilitating lasting, profitable and growing partnerships. Helping clients realize the full potential of our Data Product subscriptionofferings.
• Interacting with the senior leadership teams of your client accounts

Qualifications

• An experienced researcher, 2-3 years working in client facing market research, with a track record of building positive lasting relationships with customers
• Thought leader and strategy growth driver that is able to strengthen client engagement
• Advanced knowledge of our Data Products tools, or market research SaaS products
• Proactive in making an impact on client accounts but also on the internal team
• Strong time management/prioritization system
• Cross-functional work experience
• Ability to work in a fast-paced environment
• Mentoring and leadership experience

Additional Information

All your information will be kept confidential according to EEO guidelines.