Senior Analyst, Product Team

Job Description

The Senior Analyst is responsible for providing high class client servicing for a specific group of clients. You will be responsible for delivering against renewal and ensuring clients are achieving the most from their subscriptions.

• You’ll be directly responsible for client satisfaction and engagement for specific Data Products clients, driving client retention, as well as helping uncover opportunities for account growth via the Account Management team
• You’ll lead the day to day relationship, articulate product ROI, drive adoption, share best practices and identify opportunities for account growth
• Executing a care plan for clients including onboarding & ongoing training of new Data Products clients
• Aid with the delivery of C-suite ready reports & insightful analysis to clients that forms an essential part of their research and data needs
• Regularly review KPIs on clients engagement, tool usage and client satisfaction for Data Products clients
• Identify and escalate potential client satisfaction or engagement issues to the Product Team Manager and help to implement solutions
• Collaborate and coordinate with New Business and Account Management functions to provide an integrated client experience that promotes account growth as well as retention.

• Working for an industry leader in insight driven connected data solutions. Being part of an exciting, fast-paced environment within a growing business
• Great team culture, working alongside an amazingly talented team of researchers.
• Working directly with some of the biggest brands in the world. Showing how high profile blue chip clients leverage our data to answer key business questions
• Opportunities to demonstrate creativity, innovation and build successful research solutions

Qualifications

• Ability to uncover and articulate insights from data that align with our clients goals and research needs

• Experience working in client facing market research, with a track record of building positive relationships with clients
• Knowledge of market research SaaS products

• Strong presentation and communication skills
• Strong organisational skills, reliable and capacity to prioritize
• Evidence of building strong, lasting relationships

Additional Information

All your information will be kept confidential according to EEO guidelines.