Client Services Associate

Job Description

• Support the Data Products team, gaining experience and exposure to further develop as a researcher
• Directly responsible for client satisfaction and engagement for a small number of clients, driving client retention, as well as helping uncover opportunities for account growth via the KAM / AM team
• Executing on a care plan for clients including onboarding & ongoing training of new DP clients
• Aid with delivery of C-suite (Executive Level) ready reports & insightful analysis to clients that forms an essential part of their research and data needs
• Regularly review KPIs on clients engagement, tool usage and client satisfaction for a group of clients
• Identify and escalate potential client satisfaction or engagement issues to the Product Team Manager and help to implement solutions
• Collaborate and coordinate with New Business and Account Management functions to provide an integrated client experience that promotes account growth as well as retention.

Qualifications

This is a new industry entrant role and so qualifications focus more on competencies. The applicant should be interested in the market research industry and have an understanding of the way it operates

• Excellent communication skills
• Organized and methodical way of working
• Enthusiastic, a willing and quick learner with a drive to succeed
• Effective team player, always ready to go the extra mile

Additional Information

All your information will be kept confidential according to EEO guidelines.