Loyalty Solutions Architect

Job Description

Skechers Digital Team is seeking a solutions architect for our Loyalty Architecture reporting to the Senior Director, Digital Platforms and Data. As the Loyalty Solutions Architect, you will work with cross-functional teams to deliver loyalty capabilities that improve the lifetime value of Skechers Consumers. You will work collaboratively with Product Owners, vendors, and business stakeholder’s to ideate, architect, and execute loyalty journeys that will convert one-time shoppers into lifelong consumers. The ideal candidate will be a strong technical leader, have full-stack technical knowledge in enterprise technologies related to loyalty, and have the ability to work in a fast-paced agile environment.

• Responsible for the full technical life-cycle of loyalty platform capabilities which includes
• Capability roadmap and technical architecture in alignment to consumer journey
• Technical planning, design, and execution
• Operations, analytics/reporting, and adoption
• Collaboration with stakeholders, product owners, architects, engineering, quality assurance, support to measure and produce the desire business outcomes (consumer acquisition, consumer lifetime value, engagement via earn and burn, ).
• Technology enablement of consumer loyalty engagement and journeys across all last-mile applications (e-commerce, marketing automation, retail, customer service, native mobile app, ).
• Mastering of direct to consumer data domain and loyalty data lifecycle including data acquisition, data quality control, data movement, data storage, data activation, and data disposition.
• Technical integration architecture with relevant direct-to-consumer data management systems such as CRM, ESP, iAM/iDM, CDP, data warehouse, PIM, DAM, OMS, ERP,
• Leveraging analytics/reporting platform to improve product adoption and business outcome.

• No

• Ability to get things done and drive projects to completion
• Digital savvy with focus on consumer outcomes
• Ability to simplify and explain complex topics to non-technical stakeholders
• Excellent verbal and written communication, with attention to detail
• Knowledge of business process improvement, reporting, problem solving, troubleshooting skills.
• Effective stakeholder communication at all levels of an organization.
• Basic project management skills
• Fundamental understanding of Agile method

• Computer science/information technology degree or equivalent experience.
• 3+ years experience with powering loyalty journeys via loyalty technology platforms.
• 3+ years experience with data engineering with a focus on consumer data.
• Experience with direct-to-consumer e-commerce, mobile native app, marketing, retail, and call center technologies.
• Experience with analytics/reporting technologies.
• Experience with enterprise architect design
• Experience with software development
• Experience with enterprise application integration with the following data domains: customer, transactions (orders/returns), catalog/products.
• Experience with data platforms (databases sql/nosql, s3 datalakes, data warehouse, datamarts, data quality, data governance, analytics/reporting)
• Experience with data integration (API, REST/SOAP, micro services, ETL, message queue, event streaming, SFTP)
• Experience with cloud technologies (AWS, GCP, or MS Azure)
• Experience with GDPR, CCPA, and other consumer privacy regulations.
• Experience with scrum, lean, scale, and other agile practices.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for thejobposition, to perform the essential functions.

Additional Information

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk, sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.

All your information will be kept confidential according to EEO guidelines.