04 Aug
IT Desktop Engineer
California, Sanysidro , 92173 Sanysidro USA

Vacancy expired!

Position Summary:
  • Under the direction of the IT Operations Manager, the Desktop Engineer is responsible for the continuous management of all endpoints within the company’s infrastructure. The Desktop Engineer will work closely with various IT teams on project and operational initiatives. This position will also play a key role in driving the endpoint and device roadmap for the company.

Essential Functions of the Job:
  • Architect, implement and maintain company’s desktop infrastructure environment including image creation, installation, upgrades, high level troubleshooting, patching, and software deployment.
  • Implement and maintain other IT Infrastructure endpoint devices including but not limited to printers, phones (desk and mobile), Kiosks, tablets, tablets, mobile devices, audio visual equipment.
  • Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities.
  • Utilize enterprise tools to maintain an accurate inventory of endpoint hardware and client software at all times.
  • Utilize enterprise tools to automate and track the deployment of applications and desktop configurations without impacting production operations.
  • Ensure an updated Windows image is used to include the latest critical and security updates, alignment with hardware and consistent with production desktop software requirements.
  • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
  • Conduct an impact assessment of software and hardware deployments using vendor readiness tools. To include Microsoft’s Readiness and Compatibility Assessment toolkits.
  • Support application packaging, deployments, documentation, and release control in an Enterprise environment.
  • Create documentation, installation procedures, checklists, job aids troubleshooting tips and topology diagrams.
  • Develop Windows Base Images, tailoring the operating system and GPO settings so that they integrate with all enterprise hardware and software to meet company’s customer requirements.
  • Resolves assigned service requests in an effective and timely manner; ensures users know the current status of their individual problems, by providing updated communications to include estimated timelines of resolution, escalation and other pertinent information.
  • Effectively diagnose and resolve hardware and software issues and requests.
  • Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions.
  • Collaborate with the GRC (Governance, Risk, Compliance) Team to manage risk and ensure systems are compliant with regulatory requirements such as HIPAA.
  • Collaborate with other IT Teams (i.e. IT Service Desk, Engineering, Applications, Data Analytics, Project Management) to resolve and complete incidents and service requests.
  • Work with teammates to research and document problem resolutions.
  • Work independently to research and resolve technical issues.
  • Work with teammates in researching and writing technical documentation.
  • Stay current with technological trends related to technical environment.
  • Develop and maintain a professional level of proficiency within Information Technology.
  • Focus on existing systems to improving process efficiency, reduce costs and enhance customer service.
  • Maintains established departmental policies and procedures, objectives quality assurance program, safety, environmental and infection control standards.
  • Enforces IT standards and educates employees about compliance issues.
  • Develop and maintain IT department system documentation materials (paper and electronic).
  • Attends meetings as required and participate on committees as directed.
  • Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers.
  • Performs other related duties as assigned.

Required Experience:
  • 5+ years of experience in desktop engineering specializing in Windows desktop, and Microsoft technologies.
  • 5+ years providing IT support in multi-facility environment
  • 5+ years of experience with OS imaging, maintenance, and deployment using enterprise tools
  • Extensive knowledge of deployment tools such as Mange Engine Desktop Central, Microsoft System Center suite of products (SCCM)
  • Extensive knowledge of Active Directory and Group Policy
  • Strong understanding of ITIL best practices
  • 3+ years in a regulated environment

Preferred Experience:
  • Experience providing IT Support in a healthcare environment
  • Microsoft Certifications – MCSE, MCSA
  • ITIL
  • CCNA
  • Bachelor’s Degree in a related field
  • Windows Deployment Services
  • Enterprise Imaging Software
  • Microsoft products: Windows 10, Office 365, SCCM
  • Networking
  • ITIL Ticketing System
  • Automation tools
  • Service Catalog tools
  • Enterprise phone system
  • Antivirus Software
  • Imaging software
  • Asset management software
  • Enterprise phone system
  • MDM Mobile Data Management

Vacancy expired!


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