04 Aug
Production Support Manager
Vacancy expired!
Greetings from ACI FULL TIME Opportunity Directly with one of our Financial Client in NYC, NY Primary Responsibilities Will Include:
- Owning the Internal and external client satisfaction and experience
- Perform Infrastructure & application support leadership functions, such as defining strategy, measuring application performance, impact on infrastructure, defining KPI's, and mentoring team members.
- Balancing the day-to-day with the bigger picture and longer-term vision.
- Responsible for establishing and managing the IT production support budget.
- Responsible for managing Third Party Service providers, support desk etc.
- Responsive to a distributed / highly remote user base.
- Continue to build best in class Production support desk with service levels for identifying recurring issues and owning the resolution to completion
- Cultivate and build a Service Level Agreement and due date focused engineering culture.
- Collaborate with your peers and leadership to help define our technical direction and product/project roadmaps.
- Communicate frequently with all stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.
- Troubleshoot production issues and support triage, reporting and correction of production software.
- Participate in SOC 1 & SOC2 accreditation.
- Comfortable working hands-on while leading and growing a small team.
- Demonstrated experience managing IT support teams and developing direct reports through promotion, performance review communication, accountability, motivation/engagement.
- Demonstrated experience with any public cloud.
- Deep understanding of how to build an efficient IT support operation including proactive monitoring and high levels of automation.
- A history of working in fast-moving environments handling multiple, competing priorities.
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
- Bachelor's degree in Computer Science or equivalent experience a plus.
Vacancy expired!