04 Aug
Help Desk Manager
California, Costamesa , 92626 Costamesa USA

Vacancy expired!

Help Desk ManagerThe Help Desk Manager position will manage day to day operations and strategy for internal Help Desk. The successful candidate must have experience managing a large and complex help desk team and apply best practices and industry standards.

  • Position will develop and maintain metrics and service levels, drive training and development, and drive continuous process and productivity improvement.
  • Provide management oversight to a staff of 30+ help desk agents and 3 supervisors who provide technology support 6 days a week to 14,000 employees nationally.
Qualifications:
  • Four year college degree in a related discipline or computer science field or equivalent work experience.
  • Candidate must have experience with ITSM tools (such as BMC Remedy/Helix) and be able to leverage to drive automation, self-service, Live Chat and other customer value adds.
  • Candidates must possess excellent communication and leadership skills
  • Should have at least five years' experience managing a Help Desk of over 30 agents.
Remarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plan with company match AND Pension• Tuition assistance• PTO for community volunteer programs• Wellness program• Employee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!


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