04 Aug
Field Engineer 3
California, Costamesa , 92626 Costamesa USA

Vacancy expired!

Location: Costa Mesa CA

Driving Required: Yes, will be reimburse mileage

Duration: 6-12 months, Contract to Perm, depends on performance This is a driving role Candidate(s) are NOT paid to drive to and from work. All mileage during the day to the different work locations are reimbursed per the standard mileage plan.

Job Duties:
  • As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, and peripherals
  • Performs installs, moves, adds and changes as required
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Vacancy expired!

Subscribe for new vacancies
Report job