04 Aug
Technical Support Help Desk
California, Costamesa , 92626 Costamesa USA

Vacancy expired!

Technical Support Help DeskThe individual will be responsible for a Call Center Agent for "internal" IS Help Desk, providing problem resolution, notification and escalation general IS-related issues for Travel related systems including Apollo, Globalware and our internal Travel portal systems. Agents may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process.Qualifications:

  • Minimum 4 years of Travel reservation experience with Apollo and Globalware systems required.
  • Minimum 2 years of experience in high-volume call center environment is preferred.
  • Good communication and customer service skills a must.
  • Travel Agent industry certifications not required but preferred.
  • High School Degree required.
  • Experience using BMC Remedy problem management tool preferred
Remarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plan with company match AND Pension• Tuition assistance• PTO for community volunteer programs• Wellness program• Employee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!


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