REMOTE Sr. Director Operations & Service Excellence

Job Description

The successful Senior Director of Operations and Service Excellence has experience in integrating acquired companies within the Employer Services field. This role requires a broad range of skills including knowledge of Employer Services, an ability to drill into operational processes and find efficiencies as well as a product mindset. The Sr. Director of Operations and Service Excellence will be working across the organizations comprising Experian Employer Services with the goal of bringing together processes and services and ensuring synergies are capitalized on while improving efficiencies. This is a key position with the responsibility of driving operations and service excellence through business process design, product management, and process improvement while maintaining an innovative and collaborative environment.

• Drive operational excellence in onboarding and servicing clients including gaining efficiencies from automation and improved technology
• Guide product /service reconciliation where duplicative technologies / systems exist
• Act in an advisory capacity on Employer Services in general
• Be a leader in the transformation of disparate organizations into Experian
• Flexibility to be a utility player where needed as this business evolves
• Influence business and product strategy
• Develop relationships across departments and throughout Experian to ensure alignment of business objectives and opportunities – have a strong ability to gain followership/support and consensus
• Produce persuasive, simple and clear story lines, slides and other deliverables relevant to audiences of all levels

Qualifications

• Problem-Solving – possess that rare blend of persuasiveness, technical expertise, and forward-thinking with dot-connecting skills
• Collaborator – strong partnering skills including with fellow team members, peers, key stakeholders; able to build relationships & connect ideas across internal and external opportunities
• Curious – willing to take risks, be bold, empowering, and tenacious, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined – achievement-oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action
• 10+ years in Employer Services
• Demonstrated team leadership and advocacy – fostering an agile, results-driven, collaborative, tenacious, fun environment
• Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external stakeholders
• Action-oriented with strong communication, prioritization, operational, and planning skills
• High sense of urgency and proven success navigating large, matrixed organizations
• Strong communication and interpersonal skills with a proven ability to assume leadership positions
• Ability to manage multiple projects and competing priorities
• Ability to grasp strategic initiatives of target accounts andformulate project/product offerings effectively.
• Leadership and consensus-building abilities with a proven track record of coordinating and mobilizing resources productively.
• Proven success navigating large, matrixed organizations
• Highly professional and credible - interacting at all levels both internally and externally
• Self-starter, comfortable to start projects from a blank sheet of paper
• Proven success representing a large diverse organization.
• Bachelor's / advanced degree required. MBA preferred.

• Four weeks of vacation to start, five sick days, and two volunteer days (plus twelvepaid holidays)
• Competitive pay and comprehensive benefits package
• Employee stock purchase program and 401K matching and immediate vesting
• Flexible work schedule

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is